5 Best Knowledge Base Builders

5 Best Knowledge Base Builders

A knowledge base is a repository where info is stored, organized, and then shares. Your customers can use the knowledge base for everything they need to know about your product and service. On the other hand, an internal knowledge base software is used to allow employees to collaborate and distribute all company knowledge and information internally.

The main benefit of creating and sharing your knowledge base to your audience is that it allows you to provide in-depth and on-demand information and answers to your customers and website visitors without needing to engage your customer support reps. 

If you want to use a knowledge base, no matter if it’s internally or externally, you need to create one. The easiest way is by using a knowledge base builder.

As there are a lot of different knowledge base builders in existence, choosing the right one can take time. In this post, we will be exploring the best knowledge base builders that are currently available on the market.

Our rating system

Here is how we ranked all the knowledge base builders on this list:

  • User experience: How easy is it to use the app
  • Standout features: What are they and are they any good
  • Pricing: Does the app justify its price
  • Customer support effectiveness: How good is the company’s support

Without further ado, let’s take a look at the 5 best knowledge base builders.

Document360

Document360 is a self-service knowledge base software designed to help you easily create, collaborate, and publish knowledge bases for your SaaS products and software projects. 

Document360 is a knowledge base builder on a mission to address and fix the gaps found in all other help knowledge base tools that are available on the market.

Advantages of Document360

With this knowledge management software you can easily create and manage knowledge base articles. Some of the standout features of this knowledge base builder include:

  • Versions – This features protects your content from accidental changes.
  • Advanced search – Use this feature to easily find a list of suggested articles while you type.
  • Markdown support –  This feature allows you to write and format your articles even faster.
  • Callouts – Use this to easily alert your readers about important info and tips.
  • Categories and subcategories – This features allows you to create a better structure for your articles

Shortcomings of Document360

Even though Document360 is a great app to use, it can be a little bit hard to onboard and start using it. However, this is not necessarily a bad thing, it just means that Document360 is a complex software. Other than that, this knowledge base builder is great.

Document360’s pricing

If you choose Document360, there is a 14-day free trial to help you get started. As far as the pricing of this knowledge base builder is concerned, it starts at $49 per project per month for the Startup plan, and goes up to $499 per project per month, for the Enterprise plan.

Document360’s ratings as a knowledge base builder

  • User experience: 4.5/5
  • Standout features: 5/5
  • Pricing: 5/5
  • Customer support effectiveness: 5/5

Total: 4.87/5

Helpjuice

Helpjuice is a knowledge base builder designed to help you scale your customer support and collaborate with your team.

Helpjuice is designed to help you scale customer support and deliver instant knowledge to both your team and your customers using a knowledge base.

Advantages of Helpjuice

Some of the most popular features of Helpjuice include: 

  • Limitless authoring and formatting – This feature allows you to easily format text, upload, and manipulates images, videos, and other formats.
  • Analytics  –  Using this feature, you can easily see how many people have read your article, and if they have found it helpful. 

Other interesting features of Helpjuice include content privacy, article history, structured content, and author collaboration.

Shortcomings of Helpjuice

At the moment, the admin dashboard could have a bit more features and tweaks. Also, there are not too many options to customize the software, and the user experience could be improved.

Helpjuice’s pricing

Helpjuice is one of the more expensive knowledge base builder software on this list, especially when compared with Document360 and other similar software. 

It starts at $120 per month for up to 4 users for the Starter plan and goes up to $499 per month for unlimited users for the Premium Unlimited plan.

Helpjuice’s ratings as a knowledge base builder

  • User experience: 4/5
  • Standout features: 4/5
  • Pricing: 3/5
  • Customer support effectiveness: 5/5

Total: 4/5

HelpCrunch

HelpCrunch is a customer communication platform that combines many customer support tools including help desk, live chat, knowledge base, email marketing, and more. 

This knowledge base builder is designed to help you scale your support, sales, and even marketing using their all-in-one toolset.

Advantages of HelpCrunch

Even though HelpCrunch is a robust and complex app, we will only focus on the features of their knowledge base software. The best knowledge base features of HelpCrunch include:

  • WYSIWYG editor – This feature allows you to easily create and edit help articles using a visual editor that allows you to add images, videos, tables, and publish new articles quickly.
  • Categories and sections – HelpCrunch allows you to build a well-structured hierarchy of all your knowledge base articles to get a clear overview of how they perform.

Other interesting features of this knowledge base builder include smart suggestions, reports, customization, and metadata editing.

Shortcomings of HelpCrunch

The interface is a bit slow at times and the mobile app does not work at certain times, so it may seem to your customers that you will not respond to them. Also, the pricing drastically increases for each user, meaning that it is not possible to have more than one person use chat simultaneously for the same price.

HelpCrunch’s pricing

HelpCrunch starts at 29€ per month per team member for the Standard plan. There is also a 49€ per month per team member Premium plan and a custom Enterprise one.

HelpCrunch’s ratings as a knowledge base builder

  • User experience: 4/5
  • Standout features: 5/5
  • Pricing: 2/5
  • Customer support effectiveness: 5/5

Total: 4/5

Confluence

Confluence is a team workspace that allows you to create, collaborate, and organize all your work in one place. It can help you keep all your departments organized, and Confluence can also be a knowledge base builder.

Advantages of Confluence

The standout features of this knowledge base builder include:

  • Pages – Documents that people can use to create, edit, and discuss their work- This is also the place for your help desk articles. 
  • Templates – There are over 75 customizable templates for every team and workflow needs.
  • Real-time editing – By using this feature, you can easily co-edit together in real-time and publish updates tracked with version history. 

Shortcomings of Confluence

Even though Confluence is a great knowledge base builder, it has a lot of features, but it is also complicated, which may discourage a lot of people from using it. 

With Confluence, you can easily get lost in what you create which could confuse some.

Confluence’s pricing

Confluence has three different plans – Free, Standard, and Premium. Standard costs $10 per month for up to 10 users and the Premium price starts at an average of $10 per user per month with a minimum number of users.

Confluence’s ratings as a knowledge base builder

  • User experience: 3/5
  • Standout features: 4/5
  • Pricing: 3/5
  • Customer support effectiveness: 5/5

Total: 3.75/5

HelpSite

HelpSite is easy-to-use hosted knowledge base software that allows you to create a FAQ site and help your users get answers to their questions.

Advantages of HelpSite

Standout features of this knowledge base builder include:

  • Smart contact form – This feature auto-suggest articles as someone types their message. This allows users to get answers to their questions faster and save time for your customer support agents.
  • Admin interface – By using this feature, you can easily populate your help site with answers to the most common questions and store other helpful information.
  • Customization – This feature allows you to customize the layout and the style of your knowledge base to match your company’s brand.

Shortcomings of HelpSite

At the moment, HelpSite is limited to one level hierarchy for categorizing articles. Also, security is a huge concern and it is difficult to integrate and link articles.

HelpSite’s pricing

HelpSite is available in four plans with the most expensive one – Plus – being $99 per month. There is also a custom Enterprise plan for those that have special requests.

HelpSite’s ratings as a knowledge base builder

  • User experience: 4/5
  • Standout features: 3/5
  • Pricing: 3/5
  • Customer support effectiveness: 4/5

Total: 3.5/5

Conclusion

So there you have it, the best five knowledge base builders. All of these knowledge base builders are great, but the clear winner is Document360.

Document360 has the best overall features, it is also the most stable, and it has the best security aspects of all the knowledge base builders on the list. 

Andrej Fedek